IF YOU’RE NOT HAPPY FOR ANY REASON JUST LET US KNOW AND WE’LL SEND A REPLACEMENT BOUQUET OR OFFER A REFUND.

By placing an order on this website, you are agreeing to the following terms and conditions:

ORDERS AND CANCELLATIONS

Order Acceptance Policy

All orders requests received are subject to acceptance by Floraflower. pk and any of its personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

Delivery Time of your order

As a part of the product selection, you will be able to select the delivery date for your first order delivery, whether that delivery is part of a subscription or a one-off order. You will also be able to select the frequency of recurrence (in the case of a subscription). Some delivery options are not guaranteed but this will be detailed when you select the option and in a confirmation email

Changes to your order

If you wish to change your order, please do so via our chat option on our website or by direct contact with the Customer Support at +92 309 2808534 or write to us at info@floraflower.com.pk We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and text on card messages) that are requested by 1 day before the intended delivery date. At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 5 days’ notice for any changes to be made.

Cancellation policy

One-off orders can be canceled by one 1day before the intended delivery date and a full refund will be issued. The easiest way to cancel your order is via live chat on our website. You can also cancel by contacting Customer Support at +92 309 2808534 At peak periods we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 5 days’ notice for any changes to be made.